Privacy Policy

1. Information We Collect

1.1 Personal & Contact Data

• Basic identifiers: Full name, email address (for communication via tmnuyrhs@outlook.com), phone number, and delivery/billing address. For repeat customers, we may store bedding preferences (e.g., “king-size down comforter for cold climates,” “medium-firm latex pillow for neck support”) to assist with personalized recommendations.
• Product-specific data: If you customize items (e.g., comforter warmth level, pillow firmness), we temporarily store customization details (deleted post-delivery) to ensure order accuracy.
• Local pickup data: For customers choosing in-store pickup at our Gatlinburg location, we store your preferred pickup time to streamline the process.

1.2 Payment & Transaction Data

• Processed exclusively through PCI DSS-compliant gateways (Visa, Mastercard, PayPal, Klarna). We never store full credit card numbers, CVV codes, or bank account details—all financial data is encrypted end-to-end to protect your information.

1.3 Device & Usage Data

• Website usage: Browsing history (e.g., viewed hypoallergenic down comforters, organic latex pillows) and cookie data (saves your cart contents, preferred bed size, or firmness preferences for future visits to mgrey.shop).
• Post-purchase data: Temporary details like delivery confirmations or warranty registration info (for latex pillows and down comforters) — deleted 12 months after warranty expiration.

2. How We Use Your Information

1. Order Fulfillment: Process purchases, verify product quality (e.g., down comforter fill power, latex pillow density), and coordinate delivery or local pickup. We may include care guides (e.g., “How to clean a down comforter,” “Latex pillow maintenance tips”).
2. Customer Support: Resolve issues like lumpy down comforters, flattened latex pillows, or shipping-related damage—we reference your order data to troubleshoot efficiently.
3. Personalized Updates: Only if you opt in, send relevant alerts (e.g., “New hypoallergenic bedding collection,” “Latex pillow restock”)—unsubscribe via the link in every email from mgrey Store.
4. Compliance: Retain transaction records for warranty claims and tax purposes, ensuring all products meet U.S. safety and labeling standards (e.g., OEKO-TEX certification for textile safety).

3. Data Security

• All data transmission uses SSL/TLS encryption (visible via “https://” and padlock icon on mgrey.shop).
• Personal and order data is stored on secure, password-protected servers with restricted access—only authorized staff (trained in CCPA compliance) access necessary details.
• Third-party partners (couriers, payment processors) sign strict confidentiality agreements—they only use data to fulfill services (e.g., freight carriers delivering down comforters) and cannot repurpose it.

4. Your Data Rights (Under CCPA)

• Access: Request a free copy of your stored data (e.g., past bedding orders, saved bed size preferences).
• Correct: Update inaccurate information (e.g., new delivery address, revised latex pillow firmness preference).
• Delete: Request permanent removal of your data (“right to erasure”)—we only retain legal records (e.g., warranty docs, tax forms) as required by law.
• Opt-Out of Sale: We never sell your data, but you can confirm this by emailing us (per CCPA requirements).
• Data Portability: Receive your data in a usable format (e.g., CSV file of orders) to share with another retailer.